Zainab, MahreenAmjad, Rida2018-01-082018-01-082017https://escholar.umt.edu.pk/handle/123456789/2406Supervised by :Muhammad Asif SubhaniAutomatic Query Processinng System is online web based project. There are four modules Administrator, Customer, Engineer and System. First of all Admin can log-in in the system than view all the details of customer, engineer and can give all updates to customer about complaints and also view resolved and pending complaints. Admin can also add, edit or delete customer and engineer. Customer sign-up and log-in in the system customer can register its complaints and can also view its profile and the status of complaints. Engineer can view the assigned queries and close the complaint and give status to complaint which is visible to admin or customer. When customer registers its complaints system can automatically assign to its relevant engineer by observation of work load balancing and expertise. Our system is playing main role in this project by its automation.enAdministratorEngineer and SystemBS ThesisThesis