Ali Shahroze, Mirza M.Usman Ahmad KayaniHaider Ali Baig2018-01-022018-01-022017https://escholar.umt.edu.pk/handle/123456789/2380Supervised by: Tayyaba AnjumAbstract In the past people used to go on foot for complaining about any issue they had and this was not an easy thing to do. You had to wait for your turn which is a total time waste. Work Request Managemen t System is an online web based product which provides users the facility to complaint about any issue they are having on an online portal by providing the details of the issue to the services department which after receiving the request(detail of the problem) sends a technician to the person for fixing the issue. This will save a lot of time as well and user will be able to complain from anywhere where internet is avaialable. The features of the products include adding a new employee, adding a new department, adding a new technician,adding a new service, seeing the requests received and forwarding th requets to the service department. These duties are performed by the department admin. After the request is forwarded the next task is for the service department where the requests received by the department admin are assigned to a technician who fixes the problem. When the problem is fixed the department admin receives a confirmation from the service department. All the users can give feedback about there experience which will help to improve the product. The developer will work on the feedbacks for better user experience. All the requirements, design specification, working and testing of the product is covered in this document.enOnline web based productManagement SystemBS ThesisThesis