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Books
Measuring customer satisfaction Richard F. Gerson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India: Viva Books Private Limited, 2004
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 GER-M.
Books
Managing quality customer service William B. Martin by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India: Viva Books Private Limited, 2004
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 MAR-M.
Books
Customer focus a strategy for success Troger G. Langevin by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India: Viva Books Private Limited, 2004
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 LAN-C.
Command performance : The art of delivering quality service Martin, John E. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: Harvard Business School, 1994
Availability: Items available for reference: UMT Main Campus: Not for loan (1)Call number: 658.812 MAR-C.
Books
Customer relationship management : Making hard decisions wit Anton, Jon by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Prentice Hall, 1996
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ANT-C.
Books
Forging the productivity partnership Sandy, William by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1990
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.406 SAN-F.
Books
The customer-Driven company : Moving from action Whiteley, Richard C.<>Customer relations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1991
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 WHI-C.
Books
Customer care management Brown, Andrew by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford,UK: Butterworth-Heinemann, 1989
Availability: Items available for loan: UMT Main Campus (2)Call number: 658.812 BRO-C, ...
Books
101 ways to boost customer satisfiaction Foster, Timothy R. V. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Kogan Page, 1997
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 FOS-O.
Books
Good service is good business: 7 simple strategies for success. Catherine Devrye by
Edition: 2nd
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: Prentice Hall, 2000
Availability: Items available for loan: UMT Main Campus (2)Call number: 658.4012 DEV-G, ...
Books
Kaizen strategies for customer care: how to creat a poweful customer-care program and make it work Patricia Wellington by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Pitman Publishing, 1995
Availability: Items available for loan: UMT Main Campus (2)Call number: 658.812 WEL-K, ...
Books
12 steps to success through service Barrie Hopson<>Mike Scally by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxon: Lifeskills International, 1991
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 HOP-T.
Books
The customer sipport audit: the tools to measure and monitor your company's whole customer support and colin Armistead by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Financial Times Management, 1998
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ARM-C.
Books
Know your customers! how customer marketing can increase your profits Jay Curry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Kogan Page, 1992
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 CUR-K.
Books
Managing services using technology to create value Janelle Heineke<>Mark M. Davis by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: McGraw-Hill, 2003
Availability: Items available for loan: UMT Main Campus (1)Call number: 658 DAV-M.
Books
The invisible customer strategies for successful customer service down the wire Brian Clegg by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Kogan Page, 2000
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 CLE-I.
Books
Customer relationship management creating competitive advantage through win-win relationship strategies Jarmo R. Lehtinen<>Kaj Storbacka by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: McGraw-Hill, 2001
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 STO-C.
Books
The CRM handbook a business guide to customer relationship management Jill Dyche by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berkeley,USA: Peachpit Press, 2002
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 DYC-C.
Books
The relationship-based enterprise powering business success through customer relationship management Ray McKenzie by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: McGraw-Hill, 2001
Availability: Items available for loan: UMT Main Campus (2)Call number: 658.812 MCK-R, ...
Books
Customer relationship management essentials John W. Gosney<>Thomas P. Boehm by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi,India: Prentice Hall of India, 2001
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 GOS-C.
Books
Client relationship management using relationahip management and project service escellence to create a co David A. Po-Chedley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai,India: Jaico Publishing House, 2003
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 POC-C.
Books
customer relationship management how to turn a good business into a great one! Graham Roberts-Phelps by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi,India: Viva Books Private Limited, 2003
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ROB-C.
Books
Net gain expanding markets through virtual communities Arthur G,. Armstrong<>John Hagel III by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: Harvard Business School, 1997
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.80285 HAG-N.
Books
Customer relationship management integrating marketing strategy and information technology Faye W. Gilbert<>Raymond McLeod<>Zikmund, William G. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kundli,India: John Wiley, 2003
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ZIK-C.
Books
Customer service training IOI quick and easy techniques that get great results by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York,USA: American Management Association, 2005
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 EVE-C.
Books
Relationship selling and sales management Gregg W. Marshall<>Mark W. Johnston by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: McGraw-Hill, 2005
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.85 JOH-R.
Books
Return on customer creating maximum value form your scarcest resource Peppers, Don<>Rogers, Martha by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Marshall Cavendish Business, 2005
Availability: Items available for loan: UMT Main Campus (2)Call number: PFL 658.812 PEP-R, ...
Books
Marlet bisters 40 strategic moves that drive exceptional business growth MacMillan, Ian C.<>McGrath, Rita Gunther by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston,USA: Harvard Business School, 2005
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4012 MCG-M.
Books
Selling managing customer relationship Rix, Peter by
Edition: 3rd
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: North Ryde,Australia: McGraw-Hill Australia, 2006
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.85 RIX-S.
Books
Customer value investment formula for sustained business success Mahajan, Gautam by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi,India: Response, 2008
Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 MAH-C.
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