TY  - BOOK
AU  - Stratten,Scott
TI  - Unselling: the new customer experience 
SN  - 9781118943007 (hardback)
U1  - 658.8 23
PY  - 2014///
CY  - Hoboken
PB  - John Wiley
KW  - Selling
KW  - Customer relations
KW  - BUSINESS & ECONOMICS / Sales & Selling
KW  - BUSINESS & ECONOMICS / Customer Relations
N1  - Includes index
ER  -