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Unselling :

Stratten, Scott

Unselling : the new customer experience / Scott Stratten, and Alison Kramer - Hoboken : John Wiley, 2014 - vi, 234 p. ; 24 cm

Includes index.

ISBN: 9781118943007 (hardback)

Subjects--Topical Terms:
Selling.
Customer relations.
BUSINESS & ECONOMICS / Sales & Selling.
BUSINESS & ECONOMICS / Customer Relations.

Dewey Class. No.: 658.8 / STR-U

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Unselling :